Customer Service & Support

Bonus Terms & Conditions

By playing at Rome Casino ("the Casino"), You ("the Player") agree and acknowledge the terms and conditions laid down by Rome Casino. And that accordingly you will at all, times fulfill the obligations laid down by these terms and conditions.

1. Free Bonuses or Free Chips have a Wagering Requirement of X75. Maximum amount for withdrawing winnings from a free bonus is $150. A player must make at least one deposit in order to withdraw.
2. All cashback promotions carry a wagering requirement of 1X. Players cannot withdraw a cashback bonus until the sum of the cashback is wagered in full. All cashback bonuses won from a Tournament, Raffle or Special Promotion have a maximum withdrawal limit of 10X the cashback bonus (including cashback bonuses awarded as 'comps).
3. Unless previously stated, bonuses cannot be combined with any other promotions offered by Rome Casino.
4. Deposits of a minimum $25 and up qualify for this bonus unless differently stated in the bonus promotion.
5. In case you do not want to get any bonus for your play, please speak with Customer Support via chat or by email to Support@RomeCasino.com before you start playing, otherwise you will need to wager fully on your bonus.
6. For Table Games (Roulette 10%, Blackjack 25%, and Video Poker 25%), each game type has a contributory percentage that it makes to the wagering requirements before withdrawals are allowed.
7. In the interest of fair gaming, Deposit Bonuses have a 20X – 60X wagering requirement and must be completed before a withdrawal can be requested. Each deposit bonus has a wagering requirement as corresponds to the daily offer or promotion. It is the responsibly of the player to know the required wagering amount for each bonus he/she receives before they start to play.
8. Wagering requirement for the Special Welcome Bonus will be X20 (twenty) times the deposit + bonus.
9. The casino has the right to refuse or withhold a bonus or winnings in the event of a deposit being cancelled, returned or denied by any payment service or processor at anytime.
10. All bonuses are given to members as an incentive to enhance playtime but should any form of bonus abuse be detected the casino and its management reserve the right to remove all bonus and winnings related.
11. If a player does not want the bonus that has been deposited into their account by the casino then they are entitled to request a casino customer support to reverse the bonus out of their casino account, by way of email, telephone call or Live Chat, where after the reversal will take place. If Play-through have taken place on any bonus received, then that bonus may not be removed from your account (either by means of cash-in or a request to the support staff) until the wagering requirements associated with that bonus have been met.
12. Players not logging in to their casino account for a period of 3 weeks risk the chance of having their bonus balance annulled (void).
13. Free bonuses are given as a play bonus. Its function is to enhance the chances of the player and to provide more play time; it is not part of any winnings and cannot be cashed out.
14. All our ongoing promotions are valid for a period of 48 hours unless otherwise stated.
15. All bonuses that are redeemed on your account are non-cashable and will be removed from your withdrawal at the point of processing.
16. Rome Casino reserves the right to change the terms and conditions of this offer at any time and it is the responsibility of the player to periodically check the terms and conditions for changes and/or updates.
17. Players found to be abusing promotions may be restricted from receiving further promotional offers at Rome Casino.
18. In the event of a dispute, all decisions made by the Casino will be final.
19. Wagering of any kind while a bonus is active constitutes an acceptance of said promotion and thus it cannot be cancelled.
20. In the event that a bonus was not given automatically, the player must request the bonus from support BEFORE making any wagers with their deposit. By wagering your deposit, you thereby relinquish any claim for a bonus on said deposit.
21. All conditions relating to bonuses are in addition to the General Terms and Conditions of the Casino.